Frequently asked questions
The questions parks departments, school districts and landscape architects ask us most — about the set, customisation, price, shipping, installation and compliance. If your question is not here, ask us directly; every enquiry is answered in writing.
Six instruments — two tuned chime panels (G4–C6 and C5–C7), one rainbow marimba (G4–C6), one bass drum and two rhythm drums — plus tethered mallets, anchoring hardware for the method you choose, the assembly guide and the care & maintenance schedule. Everything is tuned together and shipped as one matched set.
Yes. Every set is built to order, not pulled from a shelf: frame dimensions and playing heights, post, panel and tone-bar colours, the instrument mix, the anchoring method, and signage or engraving in your language can all be adapted to your brief. Changes are confirmed in the written quotation before production starts.
The set is arranged as four playing stations and can be played by up to nine people at the same time, which suits group play in parks, schoolyards and sensory gardens.
Frames, posts and exposed fixings are 304 stainless steel; tone bars and chime tubes are music-grade aluminium alloy; panels are galvanised steel sheet; drum bodies are HDPE / GFRP. Exposed surfaces carry an outdoor-grade baked coating.
The instruments are played standing or seated and need no musical training. Playing heights can be adapted for children or adults at order stage. Where the set sits inside the use zone of play equipment, the surrounding surfacing and accessible route follow that equipment’s design and your local authority’s requirements.
No. Every instrument is purely acoustic — no wiring, batteries or speakers — so there is nothing electrical to maintain outdoors.
USD 9,800 per complete set, Ex Works Zhongshan, China (Incoterms 2020). That covers the six instruments, mallets, anchoring hardware and packing in two export plywood crates. Ocean freight, insurance, duty, customs clearance and installation are quoted separately for your delivery address.
One complete set. Individual components can also be quoted separately for a phased project or a replacement.
Twenty days of production from order confirmation, ex works. Ocean transit is additional and depends on your destination port; the full schedule is confirmed in the quotation.
In two plywood export crates — 138 kg net / 260 kg gross for the set — with protective foam, contents photographs, fragile markings and a QC pass label. We photograph the packed crates before dispatch and send the images with the shipping documents.
Payment terms are agreed in writing in the purchase order. We do not advertise credit terms we have not confirmed; tell us what your purchasing policy requires and we will confirm what we can offer before you commit.
The published price is ex-works. If your purchasing rules require a delivered basis, send the delivery address and the Incoterm you need and we will confirm in writing what we can quote. No delivered price is published or implied.
Three standard methods: cast-in J-bolt anchors in a new concrete footing, expansion anchor bolts into an existing cured slab, or a relocatable steel angle plate bolted to a hard surface. Tell us which at quotation stage and the matching hardware ships with the set. See the installation page.
Your local contractor. Each instrument ships with its own installation drawing, and we supply anchor layout details and product data. Footing design must be approved by your project’s engineer of record; we do not stamp structural drawings.
Wash down with mild detergent and inspect fixings and mallet tethers periodically. Tone bars and tubes are aluminium and stainless steel, so there is no routine repainting. Wear parts such as mallets and drum heads are replaceable.
Ten years structural, five years finish and two years wear parts, from the date of acceptance. The English warranty statement is issued with the quotation.
We design and document with reference to the standards US authorities commonly cite (ASTM F1487, F1292, F1951 and the 2010 ADA Standards) and supply project-specific documentation on request. We do not claim a completed third-party ASTM assessment or IPEMA product certification. The TÜV SÜD and CE documents we hold relate to the EU market, and ISO 9001 covers our quality management system, not the product.
No. The instruments are manufactured in Guangdong, P.R. China, and are not Buy American / Build America, Buy America Act compliant. If your project uses federal funds, check with your grant officer before specifying; we provide a country-of-origin letter for your file.
No — we are a Chinese entity, Shenzhen Dichi Industrial Co., Ltd. For direct imports we provide a completed W-8BEN-E and our export documents. Confirm with your accounts payable team before raising the purchase order.
No. We do not maintain a US office, warehouse, subsidiary or telephone number. Sets are built to order in China and shipped ex-works; written enquiries are answered in English from our Shenzhen office (UTC+8), and WhatsApp is available for time-sensitive questions.
Send us your site address, delivery port and any specification text. We will return a written quotation, a packing list and the document copies you need.